Privacy Policy

Monrêve ensures that our customers’ purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted and secured. We keep your information 100% private and confidential.

Data controller: Kuldan Trading Ltd
Our company number is 10143491 (Estonia).

What personal data is processed

– name, phone number and email address;

– delivery address;

– bank account number;

– cost of goods and services and data related payments (purchase history);

– customer support data.

Why personal data are processed

Personal data are used to manage the customer’s orders and deliver goods.

Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analyzing customer preferences.

The bank account number is used to reimburse payments to the customer.

Personal data such as email, phone number and the customer’s name are processed to handle any issues relating to the provision of goods and services (customer support).

The IP address or other web identifiers of a user of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.

Legal grounds

Personal data are processed for the purpose of performing a contract concluded with the customer.

Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints).

Data are processed with the customer’s consent for performing the following operations: the sending of the newsletter.

Recipients of personal data

Personal data are transmitted to the customer support of the online shop for managing purchases and purchase history and for settling any problems that the customers may have.

The name, phone number and email address are transmitted to the transport service provider selected by the customer. When the goods are delivered by a courier, the customer’s address is also transmitted together with the contact details.

If the accounts of the web shop are kept by a service provider, the personal data are transmitted to the service provider for performing accounting operations.

Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the online shop or for data hosting.

Security and access to data

Personal data can be accessed by the staff of the online shop in order to settle technical issues related to the use of the online shop and to provide customer support.

Access to and rectification of personal data

Personal data can be accessed and rectified in the user profile of the online shop. When a purchase has been made without a user account, personal data can be accessed through customer support.

Withdrawal of consent

Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email.

Storage

Personal data are erased upon the closure of a customer account of the online shop, unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes.

For online purchases made without a customer account, the purchase history is stored for three years.

In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period.

Personal data needed for accounting purposes are stored for seven years.

Erasure

If at any time you wish for us to delete your personal data from our files, please contact us in writing at e-mail address info@monreve-diamonds.com.

For the erasure of the personal data, customer support must be contacted via email.

Requests of erasure are responded to no later than within one month and the period of erasure shall be specified.

Direct marketing messages

Email address and phone number are used for sending direct marketing messages if the customer has given the respective consent. If the customer does not want to receive direct marketing messages, the customer should select the relevant link at the footer of the email or contact customer service.

Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of his/her personal data, including profiling related to direct marketing by notifying customer support thereof via email.

Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
When you visit our website we send you a cookie. Cookies may be used in the following ways:
To enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line).
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Payments

In the interests of preventing fraudulent use of credit, debit and charge cards, we will validate the names, addresses and other information supplied during the order process against commercially available records. A third party may also be instructed to complete these checks. By ordering from the monreve-diamonds.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Kuldan Trading Ltd transfers the personal data necessary for the execution of payments to authorized processor Maksekeskus AS.