Terms and Condition

Monrêve provides services to you subject to the Terms and Conditions included in this Terms and Conditions and other customer service pages which we have prepared to help make your shopping experience with Monrêve as enjoyable and frictionless as possible. Please read them thoroughly. By visiting or using this web site, you acknowledge that you have read and understood, and agree to be bound by, these Terms and Conditions. You also agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our web site.

Ownership and Copyright

This monreve-diamonds.com web site is owned and operated by Kuldan Trading Ltd. Our company number is 10143491 (Estonia). Unless otherwise noted, all design and content included on this web site, including text, graphics, logos, icons, images, artwork, audio and video clips and software is the property of Monrêve (or is used under license to Monrêve) and is protected by the international copyright laws.

Trademarks

All graphics, logos, headers, icons, scripts and service names are also trademarks or trade dress of Monrêve. Monrêve ‘s trademarks, service marks and trade dress may not be used in connection with any product or service that is not Monrêve, in any manner that is likely to cause confusion of customers or potential customers, or in any manner that harms or discredits Monrêve. All other trademarks related to the products sold on this web site are the sole property of their respective owners.

Nothing on this web site should be construed as any license or right to use any trademarks or service marks displayed on the web site without the express written permission of Monrêve or the trademark or service mark owner. Neither the names “monreve-diamonds.com” or ” Monrêve ” nor Monrêve ‘s logos may be used for any purpose without Monrêve ‘s prior written consent. Monrêve ‘s logos may not be used as a “hot” link to any other web site without Monrêve ‘s prior written consent.

Use of Web Site

Monrêve ‘s web site and content are intended solely for personal and non-commercial use by visitors and on-line shoppers. Any use of the Monrêve web site or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of the Monrêve web site. However, you may download, electronically copy and print any of the content of a James Allen web site for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not:(a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use the Monrêve web site in any manner that may be harmful to the operation of the web site or its content.

Your Account

If you access or use the Monrêve web site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. If you are under 18 years old, you may use the website under parental or guardian supervision. Monrêve reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion.

Product Descriptions

Monrêve makes all reasonable efforts to display the products listed for sale on its web site as accurately and understandably as possible. However, the colours we use, as well as the display and colour capabilities of your computer monitor, will affect the colours that you actually see on your screen. Monrêve cannot guarantee that your monitor’s display of any product colour, texture or detail will be entirely accurate to the actual product. In addition, Monrêve does not warrant those product descriptions or other content are accurate, complete, reliable current or error-free. While Monrêve makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Monrêve reserves the right to refuse sale that item. If the pricing error is discovered after payment has been finalized, Monrêve reserves the right to cancel the sale and refund the transaction in full. If a product offered by Monrêve has arrived no not as described on the website, your sole remedy is to return it in unused condition.

The validity of the contract of sale, product and price information

All prices for goods and services on this Website are displayed in Euros (€) and are inclusive of VAT. Delivery charges may be applied on a per order basis – the total cost of your order will include the cost of goods and delivery charges minus any promotional discount (if applicable). All prices displayed are subject to change without warning.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Acceptance.

The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. Payment for all Products ordered through the website must be by credit or debit card. We accept payment with:

Visa / MasterCard credit card payments
PayPal

Upon receiving your order we will conduct standard pre-authorization checks on your payment card to ensure that sufficient funds are available to fulfil the transaction.
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the monreve-diamons.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Kuldan Trading Ltd transfers the personal data necessary for the execution of payments to authorized processor Maksekeskus AS.

Should you have any cause for complaint, you should email us info@monreve-diamond.com. You will need to also send a copy of the guarantee and receipt.
For further information please contact info@monreve-diamond.com. Our Head Office is open Monday to Friday between 9 am and 5 pm.

Shipment

Goods are Europe wise.
These options are available for receiving the order: Omniva, FedEx, DHL, UPS.

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

Despatch times may vary and are subject to availability of stock.
Packages are sent via secure insured courier service.
All deliveries will be made to you at the addresses specified by you in the order

Returns

If for any reason, you are not completely satisfied with your order, you may return it within the first 14 days of shipment for a full refund or exchange – we even pay for the return shipping. Free returns only apply to EU countries and are limited to two per customer.

To return an item, simply follow the Return Procedures listed below:

Contact our Customer Service department at info@monreve-diamonds.com

Advise the representative that you wish to return your order.

Within two business day of your phone call, we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.

Print out four copies of the pre-paid label. Please manually write down “documents” on each printed label (obligatory). Order a courier, ask the courier to sign one of the copies and take the signed copy, afterwards, put it in a safe place until the issue will be resolved.

All refunds will be processed within two weeks and done in the form of the original purchase method.

Improperly packaged items:

Packages shipped beyond the 14-day return period, and packages that are improperly packaged will be refused receipt.

Damaged and Used Items:

Returned merchandise must be undamaged and in “new and unused condition.” Items showing obvious signs of wear or alteration by a jeweller other than Monrêve will not be accepted.

Eternity bands and tension rings:

Eternity bands and tension rings usually cannot be resized and must be completely remanufactured.

Special orders:

Special orders cannot be returned.

For more additional information contact us here: info@monreve-diamonds.com

Disclaimer of Warranties and Limitation of Liability

THE MATERIALS AND INFORMATION PROVIDED BY Monrêve ON ITS WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Monrêve MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ITS WEB SITE. YOU AGREE THAT YOUR ACCESS TO, AND USE OF THE Monrêve WEB SITE IS AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Monrêve DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Monrêve DOES NOT WARRANT THAT ITS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM Monrêve ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Monrêve WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.

This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, an act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. You also specifically acknowledge that Monrêve is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.
You agree to defend, indemnify, and hold harmless Monrêve and its officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of the Monrêve web site or your breach of these Terms and Conditions.
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us.
Dispute Resolution
Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate court.
Should you have any cause for complaint, you should email us info@monreve-diamond.com. You will need to also send a copy of the guarantee and receipt.
For further information please contact info@monreve-diamond.com. Our Head Office is open Monday to Friday between 9 am and 5 pm.

You agree to defend, indemnify, and hold harmless Monrêve and its officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of the Monrêve web site or your breach of these Terms and Conditions.

Dispute Resolution

Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate court.

Modification

Monrêve reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. Please check this page periodically for changes. You agree that each time you visit any James Allen web site, your visit to and use of such web site will be subject to and bound by the then current version of these Terms of Use.

Date of Last Update of these Terms and Conditions: September 30, 2020.

Once again, we thank you for your interest in Monrêve. We hope that your experience is enjoyable.